Wedding Dress Return Policy

RETURN POLICY:

– Online policy valid for online purchase only and is not valid in-store. 

– Items purchased online must be shipped back to us and cannot be returned to a store.

– All special  Wedding Dresses are made to order. If for some reason you are not satisfied with your dress, we will gladly take it back.*

– *A restocking fee of $200 will apply (excluding shipping and tax). The return must be initiated within 5 days upon receiving the dress. (This is for online purchase only). Customer is responsible for return shipping and providing tracking number fore the dress. 

– All returns must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair; merchandise must be in its original packaging with all tags attached.

– No returns will be accepted at the store.

– Credit will only be applied to the original credit card account used for purchase 

– Most credits are issued within 7- 10 business days of receipt of the item, allowing for processing and inspection time.

– If item is defective or damaged in shipment please contact us.

– Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit

DELIVERY:

1. All gowns are made to order. Allow 4-5 month for garment to be made.  We strongly recommend that you order your dress 6-10 months before the wedding, or earlier. If your order is ready before the projected ready date, it will be sent out earlier.

2. We offer free ground shipping to the contiguous US on full priced dresses. All time frames are given in business days (M-F). We do not ship on Holidays. 

Ground is 3-5 Business Days.

 3. We do not offer international shipping at this time.

 

 

RUSH DELIVERY:

Currently we do not offer rush shipping.

HOW TO MAKE RETURN

1. Fill out online form – CLICK HERE  to request a return merchandise authorization (RMA) number and shipping label.

2. Once we have approved your request, you will be sent a RMA number and shipping label via email.

3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition.

4. Once confirmed, the refund of the item price minus $200 restocking fee, shipping and tax will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank.

If you have any  Questions please let us know info@diamondbridalgallery.com