Try at Home Wedding Dress Program.
1. How does the Diamond Bridal Gallery AT-HOME TRY ON program work?
Through the this new program, you can order up to 3 wedding gowns for $99 per dress. You get to keep the try-on dresses for 2 days from the date of delivery (as shown on the tracking number) when complete you can send back them back to us using the prepaid return label included in your box, at this point you can order the dress of your choice.
2. How do I book my favorite dress(es)?
Once you have picked your sample(s) that want to try, send us an email with the name of the gown(s) and one of our consultants will get back to you to go over the dress(es) selection, and to discuss availability and timing of your delivery. We require a credit card on file for all try on sample orders before the dress(es) can be sent out to you.
3. What happens if I keep the dress(es) for more than 2 days?
Dress(es) returned late will result in a $120 fee. If the dresses are not returned within a week (7 days), We will charge the full amount to the credit card on file. We use our samples day-to-day in store and if something is in high demand, a late returned dress is a great inconvenience to other Diamond Bridal Gallery brides.
4. Will the loan fee be credited towards my purchase?
Yes, if a dress is purchased, the entire fee will be applied towards the purchase.
5. What if I caused damages to the dress?
If a dress is returned damaged or dirty, the necessary cleaning or repair fee will be charged to the credit card on file. We will let you know before you are charged, and quote an amount based on the cost to the seamstress. If the dress is damaged beyond repair, the full price of the dress will be charged.
6. Do you have multiple sizes per dress?
We carry only one sample of each dress in one size and color. Please give us a call or email to find out detailed information for the dress you are interested in and its availability.
7. What if you don’t have the dress that I’m interested in to try on?
We will be more than happy to suggest something similar to what you are looking for.
8. How long does the special order take?
To place the special order takes 5 months. When placing your order please be sure you are ordering your gown at least 7-12 month in advance.
9. I need professional help for choosing my wedding dress.
We will be more than happy to advise you during your at-home try on process, you can contact us at 916.521.9856 or FaceTime/Viber.
10. How do I return the wedding dress?
A return label will be included with your sample dress(es) so that you can simply package the box back up and drop off at your nearest UPS location when you are done. After you dropped off the package email us back