Are you an authorized retailer of the designers on-site?
Diamond Bridal Gallery is an authorized retailer of all designers and collections featured on our website.

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What is the difference between a special order and an in-stock gown?
Special order gowns are made according to each order we receive from a customer and submit to the designer. We do not keep special order gowns in stock. Likewise, designers also do not stock special order gowns. Special order gowns normally take 12 -16 weeks for delivery from the designer to our location. Immediate Delivery gowns shipped in 7 business days or less.

Are these used dresses?
All gowns and products are new authentic merchandise obtained directly from the designer. We do not accept or offer resale items.

When should I start looking for my wedding dress?
It is never too soon to start searching for your perfect gown. We recommend ordering 6-12 months prior to your wedding date.

How can I try-on or see the gowns before I order?
We have available sample loan program for the brides who would like to try on wedding gown before ordering it. For more information and gown availability please email us loanprogram@diamondbridalgallery.com

Do you ship outside the U.S.?
We ship Worldwide! Orders shipped outside the continental U.S. are sent via the United States Post Office Global Express Mail. Shipping charges are dependent on the postal code. Please note our shipping rates cover our cost to ship a large box to other counties. It does not cover any customs or duty charges imposed on the receiver of the package.

How long is shipping from your location to me?
Orders shipping from our location normally take 5 – 10 business days for domestic delivery. International delivery can take 7 – 14 days for delivery. This may vary according to the United States Post Office’s schedule. Note delivery may run faster than these time frames and the customer will be notified by the email shipping confirmation.

How will I know my order is accepted and when will my merchandise ship to me?
We will be notifying you throughout the ordering process. You will receive a confirmation email when your order/payment is submitted. You will also receive a second confirmation once we get a shipping date from the designer (within 10 business days of placing your order). Finally, we will email you with a tracking number and ship date when your merchandise is en route to you!

What is your return policy?
Online merchandise cannot be returned to our store, we accept online merchandise returns via mail only. Items purchased in-store at Diamond Bridal Gallery may not be returned or exchanged, neither in-store or via mail.
Should you need to return an item purchased online, please review the return policy.

What measurements do I need to order a dress?
To select a size on the designer’s size chart, you need your bust, waist, hip and height measurement (Include your heel height). These measurements should be taken wearing undergarments to get a more exact measurement. We highly recommend getting your measurements taken by a professional. Refer to our Measurement Guide for details on how to measure.

Can bridesmaids place their order separately through your web site?
Bridesmaid can be ordered separately, however to match multiple bridesmaid dress colors, you must order the same style and color dress and order them all together. For example, if you have 5 bridesmaids in your wedding party, select the style of dress, size and any other ordering information for each bridesmaid. Once all the dresses are in your shopping cart, follow the checkout instructions until your order is complete. If each bridesmaid dress is ordered separately, the designer cannot guarantee a dye lot match.

Can I have my bridesmaid dresses sent to more than one address?
For bridesmaid orders, we highly suggest shipping the entire order to the bride, where she can inspect the merchandise for proper style, color, sizes, etc., so concerns, if any, can be addressed within 5 days of receipt. If you choose to ship merchandise to an individual attendant(s), please contact customer service at service@diamondbridalgallery.com to make arrangements. Each separate address will be charged a $19.99 shipping and handling fee (Continental U.S. Only)

Is there sales tax?
Diamond Bridal Gallery does not charge sales tax for any products shipping outside the state of California. All orders shipping within California will be charged the appropriate state tax (8.25%).

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